Most Samsung phones come out of the box with a one-year warranty. If you subscribe to Samsung Care Plus, you can extend your warranty for up to three years with added benefits. It may be the best option if you own the Samsung Galaxy Z Flip or another fragile flagship that costs a fortune.
Although Samsung Care Plus offers more than your typical warranty, it has downsides. For one, you can’t roll over your subscription to a new device unless the current one is defective and requires replacement. Additionally, paying for device insurance you might not need may be overkill. Instead, practicing good maintenance habits can go a long way in preserving your device, such as getting the best cases and screen guards. If you no longer need a Samsung Care Plus subscription or want to use the service on a new device, here’s how to cancel your current plan.
How to cancel a Samsung Care Plus subscription
Samsung Care Plus automatically cancels after your subscription’s term has expired. However, you can end your plan before that and for any reason. If you cancel your subscription within 30 days of purchase, Samsung processes a full refund. But if you cancel after the 30-day window, Samsung calculates how much time is left on your plan and refunds you for the unused duration.
You can either contact Samsung’s customer support via phone or email to cancel the subscription or do it online. Calling customer support is the best way to cancel Samsung Care Plus when you don’t have an internet connection. Use the following steps to terminate the service on your mobile and computer devices.
Cancel Samsung Care Plus from the website on smartphones and tablets
- Open your browser.
- Type Samsung.com/us into the address bar and press Enter on your keyboard. This action takes you to Samsung’s American domain, which has most of the features.
- Tap the Profile icon.
- If your phone is signed in to your Samsung Account, tap Sign in with Galaxy device.
- Tap OK when you receive a prompt to allow the website access to your account.
- To sign in with your email and password instead, tap Sign in with your account ID.
- Once you’re signed in, tap the menu icon beside your display picture.
- Select My Account.
- Tap My Subscriptions to jump to the subscriptions section.
- Tap Go to My Subscription.
- Tap Cancel subscription and follow the prompts.
Cancel Samsung Care Plus from the website on computers
- Open your browser.
- Type Samsung.com/us into the address bar and press Enter on your keyboard. This action takes you to Samsung’s American domain, which has most of the features.
- Hover your mouse over the Profile icon.
- Select Sign in/Create Account.
- Sign in with your email address, Google account, or QR code. The camera of any Galaxy device must be linked to your account to scan the code.
- Once signed in, hover your mouse icon over your display picture.
- Select My Account.
- Click My Subscriptions to jump to the subscriptions section.
- Click Go to My Subscription.
- Select your plan.
- Click Cancel subscription and follow the prompts.
How to cancel Samsung Care Plus via phone call and email
If you are a U.S. resident, dial 1-866-371-9501 to contact Samsung’s customer support or 1-833-690-0918 to reach the company’s insurance provider, Servify. Both support teams are available 24 hours a day, seven days a week. Hence, you can reach them even late at night. Alternatively, email samsungmxcare@servify.tech and request to cancel your Care Plus subscription. Include your account information, such as your email address and phone number, as it allows the team to process your request. You will receive a confirmation once it is processed. If you made mistakes in your email, unsend it in Gmail before it’s too late.
As of January 18, 2023, Servify handles claims and issues associated with Care Plus. However, if you purchased your subscription before the date mentioned above, Asurion remains your provider. Call 1-877-841-1138 to receive Samsung support from them. For U.K. residents, canceling your subscription via phone call works differently. If you subscribed to Care Plus before April 28, 2022, your devices are insured by the Allianz company. Call 0333 000 0333 to request a cancelation. If you subscribed to Care Plus after the above date, you have an Assurant policy and need to sign in to the Assurant portal to cancel your subscription.
Samsung Care Plus could be a lifesaver
While Samsung has improved the build quality of products, its foldable lineups may not inspire confidence in many. If you’re accident-prone, Care Plus will save you costs, considering Samsung is an expensive brand. The service is inclusive of your manufacturer’s warranty, with the addition of coverage for accidental and liquid damage.
Also, mechanical breakdowns are covered and have no repair limits, which will prove useful when your warranty ends and you have to bear the costs of hardware replacement. If you’re unsure whether Care Plus suits your needs, compare the service to other phone insurance plans before deciding.
Conclusion on How to cancel a Samsung Care Plus subscription
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